Frequently asked questions.
- Cremation and Burial Services
- Digital Services
- Funeral Services
- General Questions
- Planning Ahead
- Pricing & Policies
- Support & Guidance
Pre-planning your funeral provides peace of mind for you and your family. It alleviates the emotional and financial burden on your loved ones during a difficult time and ensures that your wishes are carried out exactly as you’d like.
A pre-paid funeral allows you to lock in today’s prices by paying upfront, ensuring there are no unexpected costs for your family later. Funeral insurance requires ongoing payments and may ultimately cost more if payments are made over many years.
Yes, NoNoNo offers flexible payment options to suit your needs. Speak to our team to learn more about our instalment plans.
Our pre-paid funeral plans are designed to be flexible. If you move interstate, we can transfer your plan to one of our partner funeral homes in your new location.
Our plans cover everything from the transfer of your loved one into our care, funeral arrangements, and service coordination, to cremation or burial services. Contact us for a detailed breakdown tailored to your needs.
We recommend reviewing your plan every few years or whenever there are significant changes in your circumstances, such as moving, acquiring new assets, or a change in family dynamics.
Yes, we offer a 30-day cooling-off period where you can cancel your plan and receive a full refund. After this period, specific terms and conditions apply.
Pre-paid plans can be transferred to another individual if needed. Contact our care team for assistance with the transfer process.
Yes, NoNoNo offers fully customisable funeral services. Whether you’d like specific music, readings, or themes, our team will work with you to create a personalised service.
Yes, we are proud to offer eco-friendly options, including green burials and sustainable urns. Speak to our team about our environmentally conscious choices.
We honour all cultural and religious traditions. Our experienced team will work with you to ensure that all practices and rituals are respected.
Funerals typically take place within a week of death, but this can vary depending on your preferences and circumstances. We’ll work with you to find a suitable date.
We can arrange transport for immediate family members upon request. Speak to our team for more information.
Yes, we offer livestreaming services to ensure that loved ones who can’t attend in person can still participate and pay their respects.
A funeral service is held before the cremation or burial and includes the presence of the coffin. A memorial service takes place after the cremation or burial and can be held at a variety of venues, with or without the ashes present.
We offer a wide variety of venues to suit your needs, from cemetery chapels and community halls to restaurants and private gardens. Let us know your preference, and we will make the necessary arrangements.
Absolutely. Our services are designed to reflect the unique life and personality of your loved one. You can include personalised elements such as music, photos, videos, keepsakes, and more.
Flowers can add beauty and warmth to a service, but they are not mandatory. You can also include personal mementos, photos, or letters to honour your loved one in a meaningful way.
Yes, we can help create a slideshow featuring photos and videos of your loved one. Accompanied by their favourite music, this is a heartfelt way to honour their life.
Cremation involves reducing the body to ashes, which can be kept, scattered, or buried. Burial involves placing the body in a coffin or casket and interring it within a cemetery or other designated site.
A direct cremation is a simple, unattended cremation with no service. It’s an affordable option that allows families to hold a personalised memorial service at a later time.
Yes, we can assist with securing burial plots in local cemeteries. Speak to our team for more details.
This is entirely up to you. Some families choose to include the ashes as a central element of the service, while others opt for a framed photograph or another meaningful item.
The ashes will be returned to your family in a dignified urn. You can choose to keep them, scatter them, or inter them into a memorial site.
We’ll guide your family through the necessary paperwork, including authorisation forms and registration of the passing with the Registry of Births, Deaths and Marriages. This ensures everything is handled legally and with care.
Yes, direct cremation can be included as part of a pre-paid plan, giving you peace of mind that your wishes will be fulfilled.
We offer a variety of urns, from traditional to modern designs, as well as eco-friendly options. Our team can help you choose one that best suits your needs.
Our care team is available 24/7 to assist you. Call us immediately at 1300 854 971, and we will guide you through the next steps with compassion, care and professionalism.
If a death occurs away from home, contact us immediately. We will coordinate the safe transfer of your loved one and ensure that all necessary arrangements are made.
Yes, we understand that circumstances change. Our team is happy to help you update your plan to reflect your current wishes.
Keep your will and final wishes in a safe but accessible place, such as with your executor, solicitor, or in a secure online vault. Ensure your executor knows where to find these documents when the time comes.
Choose someone you trust to handle your estate. This could be a family member, friend, or solicitor. Ensure they are organised, capable, and willing to take on the responsibility.
Yes, you can document your funeral preferences and final wishes separately, but we recommend having a legally binding will for your estate.
We operate with a modern approach that reduces overhead costs, such as managing large funeral parlours. This allows us to provide high-quality, affordable services.
You have a 30-day cooling-off period during which you can cancel your plan and receive a full refund. After this period, your bond cannot be withdrawn prior to death except under specific circumstances
Yes, we offer flexible payment plans to make our services accessible to everyone. Contact us for more details.
When the time comes, your family should contact us immediately. We will take care of everything, from bringing your loved one into our care to registering the passing and coordinating the service or cremation.
No, all costs are transparently outlined in our packages. You’ll know exactly what’s included and what additional options are available.
Yes, NoNoNo offers online funeral planning tools to make the process as simple and convenient as possible.
Yes, we can create a digital memorial to celebrate your loved one’s life, including photos, videos, and messages from family and friends.
Yes, we prioritise the security of your information with advanced encryption and data protection measures.
We handle the registration of the death with the relevant authorities and will provide you with the death certificate once it is issued.
Yes, we can arrange for military honours or other special requests to be included in the service.
If your loved one passes away overseas, we can assist with repatriation services to bring them home safely.
Our team is available 24/7. Call our emergency line, and we’ll guide you through the next steps.
We value your feedback. You can provide comments through our website or speak directly to our team.
Yes, we operate across NSW and can assist families in most regions.
Yes, we can arrange for interpreter services to accommodate non-English-speaking families.
Simply call us or visit our website to get started. Our compassionate team will guide you through every step of the process.
